Returns & Refunds

We want you to be completely satisfied with your order.

30-day returns

You have 30 days from the delivery date to request a return.

How to start a return

Contact customer service at support@apex-secure.org or 813-535-4581 during business hours (Monday–Friday, 10:00 AM – 4:00 PM Mountain Time (MT)) to start the process. We will supply a pre-paid return label.

Refunds and replacements

No refund or replacement is issued until the returned product is received and inspected.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact customer service promptly with photos of the item and packaging. We will arrange a replacement or refund as appropriate.

Exchanges

Exchanges are handled as a return plus a new order. Contact us to begin.