Frequently Asked Questions
What is your free shipping threshold?
Free USPS shipping on orders of $99 or more.
What is your return policy?
You have 30 days from the delivery date to request a return. Contact customer service for a pre-paid return label. Refunds or replacements are issued after the item is received and inspected. See Returns & Refunds.
How do I start a return?
Email support@apex-secure.org or call 813-535-4581 during business hours (Monday–Friday, 10:00 AM – 4:00 PM Mountain Time (MT)).
What if my item arrives damaged?
Contact us promptly with photos of the item and packaging. We will arrange a replacement or refund.
Do you ship outside the United States?
Currently we ship within the United States via USPS only.
Are your products independently rated burglary or fire safes?
No. Our products provide everyday organizational security for documents, valuables, and personal items. They are not independently rated burglary or fire protection safes.
What currency are your prices in?
All prices are shown in US dollars (USD).
Who operates Apex Secure?
Apex Secure is operated by Apex Supply Group LLC, a Wyoming limited liability company.
How can I contact customer service?
Phone: 813-535-4581
Email: support@apex-secure.org
Hours: Monday–Friday, 10:00 AM – 4:00 PM Mountain Time (MT)